Frequently Asked Questions
Everything you need to know about our professional procurement and delivery services.
What payment methods does Secupro Government accept?
We accept all major credit cards, government purchase cards (P-Cards), and authorized purchase orders. For bulk institutional orders, we also offer net-30 terms pending credit approval.
Do you offer shipping to APO/FPO/DPO addresses?
Yes, we specialize in government and military logistics. We ship to all APO, FPO, and DPO addresses via USPS to ensure our service members receive their equipment wherever they are stationed.
How can I request a formal quote for a government contract?
You can request a formal quote by contacting our sales team directly through our 'Request a Quote' page or by emailing your RFQ to our procurement department. We typically respond within one business day.
What is your return policy for defective items?
We offer a 30-day return policy for any products that arrive defective or damaged. Please ensure all original packaging is retained to facilitate a smooth exchange or refund process.
Are your products compliant with the Buy American Act?
Many of our catalog items are BAA and TAA compliant. Please check the individual product specifications or contact our support team to verify the compliance status of specific equipment.
How do I track my order status?
Once your order has been processed and dispatched, you will receive an automated email containing your tracking number and a link to the carrier's portal for real-time updates.